WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Most orders will ship in less than three days. You’ll receive a shipping confirmation email as soon as your order ships, and your order will arrive within 3-5 days of your confirmation. If you did not receive a tracking number in your confirmation email and need one, you can contact us at ATKshop@americastestkitchen.com.
I HAVEN’T RECEIVED MY ORDER. WHAT SHOULD I DO?
If you think your order might have gotten lost or should have arrived already, contact us at ATKshop@americastestkitchen.com and we’ll be happy to help!
DO YOU CHARGE SHIPPING?
Shipping is free for most orders over $40. For some oversize items, there is an additional charge. If your order is under $40, the shipping fee will vary depending on which shipping method you select. Shipments to Hawaii and Alaska may be subject to an additional fee.
Placing and Changing My Order
I'M EXCITED ABOUT THIS DEAL, BUT I DON'T LIVE IN THE U.S. CAN I PLACE AN ORDER?
At this time, we are only able to ship to U.S. addresses.
I ENTERED THE WRONG SHIPPING ADDRESS. HOW CAN I ADJUST MY ORDER?
If you need help updating your order, you can contact us at ATKshop@americastestkitchen.com and we’ll be happy to help.
HOW CAN I CANCEL MY ORDER?
Because we want your item in your hands as soon as possible, we have limited time to cancel your order and may not be able to accommodate your request. Please reach out to us at ATKshop@americastestkitchen.com.
Returns and Damaged Items
THE ITEM I ORDERED ISN'T EXACTLY WHAT I EXPECTED. WHAT SHOULD I DO?
All equipment deals and kits are final sale, and we’re unable to accept returns. If your item arrived damaged, please reach out to us at ATKshop@americastestkitchen.com within 30 days of your order, and we'll be happy to help you.
I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
Please reach out to us at ATKshop@americastestkitchen.com within 30 days of your order and we'll be happy to help you.
About Exclusive Deals
WHAT ARE AMERICA'S TEST KITCHEN EXCLUSIVE DEALS?
America’s Test Kitchen Exclusive Deals are highly rated products available in limited quantities for a limited time. When it is possible to source a great deal on products that have been independently recommended by the America’s Test Kitchen equipment testing team, we pass those savings along to our fans and subscribers.
I MISSED THE DEAL! IS THERE A WAITLIST?
Items are available only while supplies last. We’re unable to backorder or accommodate wait-list requests.
About Kits For Cooks
WHAT ARE KITS FOR COOKS?
America’s Test Kitchen Kits for Cooks are carefully selected collections of our highest-rated kitchen equipment, paired with recipes and instruction. Each piece of equipment has been thoroughly, independently tested by our experts. We design and source our kits to help you get started on a new type of cooking or to upgrade a particular part of your kitchen tool set. Your entire kit will arrive in one package.
CAN I ORDER THE PRODUCTS SEPARATELY?
Because pieces from our kits are packaged together, we’re unable to separate items or accommodate individual requests. All sales are final, and we cannot accept returns on individual items or whole kits. If you’re looking to purchase these items separately, visit our equipment reviews and click the “Buy Now” button on our top-rated items.
I NOTICED A KIT HAS DIFFERENT ITEMS IN IT THAN BEFORE. WHY DID IT CHANGE?
There are many reasons why we might change the composition of a kit. The two most likely reasons are: (1) Our equipment testing team updated their review for a particular item and no longer rate it as highly; (2) We determined that changing the composition of a kit makes it a better value for our customers.